At yy77, we take the privacy of every Filipino player seriously. This Privacy Policy explains what personal information we collect when you use the yy77 platform at yy77.onl, how we use and protect that information, and what rights you have over your own data. We are committed to handling your information responsibly and in line with applicable data protection standards in the Philippines. Please read this page carefully so you understand exactly how your data is managed. If you have any questions, you can reach our support team at [email protected] at any time.
Last updated: 2025. This policy may be updated periodically. Continued use of the platform after any update means you accept the revised policy.
We only collect the data we genuinely need to run the platform safely and fairly for all Filipino players.
When you create an account on yy77, we collect the personal details you provide during registration, including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old, and set up your account correctly. We do not collect more information than is necessary for these purposes, and we will never ask for sensitive government ID details unless required for a formal verification process. Your registration data is stored securely and is only accessible to authorised yy77 staff who need it to manage your account. If you choose to update your account details at any time, the most recent information you provide will replace the previous record. We retain registration data for as long as your account remains active and for a reasonable period after closure in line with our legal obligations. You may request a copy of your registration data at any time by contacting [email protected].
As you use the yy77 platform, we automatically collect data about your activity, including the pages you visit, the games or sports markets you interact with, the bets you place, and the time and duration of your sessions. This usage data helps us understand how Filipino players engage with the platform so we can improve the experience, identify technical issues, and ensure the platform is functioning correctly. We also collect device and connection information such as your IP address, browser type, operating system, and screen resolution, which helps us optimise the platform for mobile and desktop users across the Philippines. Usage data is analysed in aggregate where possible, meaning we look at patterns across all users rather than focusing on individual behaviour unless there is a specific reason to do so, such as a security concern. We do not sell or share your individual usage data with third-party advertisers. Session data is retained for a limited period and is used primarily for security monitoring and platform improvement. If you have concerns about how your usage data is being processed, you can contact our support team at any time.
When you make a deposit or request a withdrawal on yy77, we collect the transaction details necessary to process the payment, including the payment method used, the amount, the date and time, and the transaction reference number provided by the payment provider. We do not store full card numbers or complete bank account details on our servers; payment processing is handled by trusted third-party payment providers who operate under their own security and data protection standards. We retain transaction records for the period required by applicable financial regulations in the Philippines, which may extend beyond the closure of your account. These records are used to resolve disputes, process refunds where applicable, and comply with anti-money laundering obligations. You can view a summary of your transaction history within your account at any time. If you believe there is an error in your transaction records, please contact [email protected] with the relevant details and our team will investigate promptly. We will never share your payment information with third parties except where required by law or necessary to complete a transaction you have initiated.
If you contact the yy77 support team by email or through any other communication channel available on the platform, we will collect and retain the content of your messages along with your contact details and the date and time of the communication. This information is used solely to respond to your enquiry, resolve any issue you have raised, and improve the quality of our support service. We may also send you service-related communications such as account notifications, security alerts, and updates to our policies; these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. We will not send you unsolicited marketing messages without your explicit consent, and if you have previously consented to marketing communications, you can withdraw that consent at any time by contacting [email protected]. Communication records are retained for a reasonable period to allow us to refer back to previous interactions if needed. We do not share your communication data with third parties except where required by law. All email communications with yy77 are stored securely and access is restricted to authorised staff only.
Every piece of data we hold serves a clear purpose — keeping your account safe, the platform running smoothly, and your experience fair.
yy77 uses the personal and usage data we collect to monitor for suspicious activity, prevent unauthorised access to accounts, and detect potential fraud or money laundering. Our security systems analyse login patterns, transaction behaviour, and device information to flag unusual activity and protect both the platform and individual players. When a potential security issue is identified, we may temporarily restrict account access while we investigate, and we will notify the affected player by email as soon as it is safe to do so. We apply industry-standard encryption to all data in transit and at rest, ensuring that your personal information is protected from unauthorised access at every stage. Our security practices are reviewed regularly to keep pace with evolving threats and to maintain the highest practical level of protection for Filipino players using the platform.
Aggregated usage data helps the yy77 team understand which features Filipino players find most useful, which sections of the platform see the most traffic, and where improvements can be made to the overall experience. We may use this data to adjust the layout of the platform, introduce new features, or prioritise support for the payment methods and game types that are most popular among our players. Where we personalise your experience — for example, by surfacing sports markets or game categories relevant to your previous activity — this is done using data held within your own account and is not shared with external parties. We do not use your data to make automated decisions that have a significant legal or financial impact on you without human review. Any personalisation features can be discussed with our support team if you have concerns about how they work.
As a player based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data in circumstances where we no longer have a legal basis to retain it. You can also request that we restrict the processing of your data while a dispute or correction request is being resolved. To exercise any of these rights, simply contact our support team at [email protected] with your request and we will respond within a reasonable timeframe. We will never charge a fee for handling a data rights request made in good faith. If you are not satisfied with how we have handled your request, you have the right to escalate your concern to the relevant data protection authority in the Philippines. We are committed to making this process as straightforward as possible for every player.
Our support team is happy to help with any data-related questions. You can also check the FAQ for quick answers, or head to the Responsible Gaming page for player welfare resources.